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Are you wondering what the DHGate reviews mean?

Are you looking for reliable sellers on DHGate?

All this and many more such queries regarding DHGate will be answered in this guide. Reviews are an important tool to check the authenticity of products and websites.

People who have had experiences with a website go ahead and write a review; that can be negative or positive depending on their experience.

Through the Chinese e-commerce site DHgate, both private buyers and commercial sellers can buy and sell goods made in China. Due to its low prices, extensive product range, and free delivery choices, DHgate has grown in popularity among customers all over the world.

Reviews of DHgate can be useful for prospective customers considering making a purchase because they offer information about the caliber of the products, shipping costs, and customer support.

But it’s important to remember that not all evaluations are honest and objective, so it’s recommended to study a range of reviews from various sources to get a feel of the platform’s reputation overall.

Table of Contents

Chapter 1: What Are DHGate Reviews and What Do They Prove?


Reviews on DHgate are comments, viewpoints, and suggestions made by users who have made purchases on the DHgate site. These reviews are frequently published on social media, DHgate’s website, and independent review websites.

Reviews of DHgate can offer insightful information about the platform’s product quality, delivery policies, and customer support. They can assist potential buyers in making well-informed choices regarding whether or not to buy things from DHgate.

By identifying problem areas and responding to user complaints, DHgate reviews can also assist DHgate in improving its platform.

The best way is to check the DHGate reviews and see for yourself what people have to say. Reviews show so much about a supplier/seller

1. They Prove Suppliers’ Authenticity and Reliability

While DHgate reviews can offer information on product quality, shipping schedules, and customer service, they may not always vouch for the legitimacy or dependability of a seller.

It is crucial to remember that DHgate is a marketplace that links buyers and sellers, and the legitimacy and dependability of certain suppliers may vary. While some suppliers might not, others might have a history of delivering top-notch goods and first-rate services.

Although DHgate does have a verification process for its suppliers, this does not ensure that all of them are trustworthy or real. Before purchasing from a provider on DHgate or another online marketplace, conducting your own research and due diligence is crucial.


2. They Prove How Quickly the Supplier Responds to the Messages of the Customers

By studying the supplier’s page in detail, you can see how quick the response time is. Usually, people tend to overlook this when looking at DHGate reviews.

The response time is the total time a supplier takes to respond to a query or message of the potential user.

A good response time means the supplier is interested in the buyers and looks forwards to developing a relationship with them. Usually, any response time of fewer than 5 hours is a good figure to go for. The reviews tell you how soon the supplier responds.


3. They Show How Authentic the Pictures of the Goods Displayed on the Page Are

Online, it becomes a little difficult to see the authenticity of the pictures displayed by the suppliers on the DHGate website.

You can never be sure how the product looks in real. Generally, people look at the pictures and get an idea about the quality of the product.

In the review part of DHgate, you can find photographs that customers have provided that will give you a better idea of the quality and accuracy of the product images there.

Customers have the ability to share photos of the item they purchased under typical lighting circumstances when they leave reviews. Compared to the expert product images that the vendor provides, these photos may give a more realistic representation of the product.

You can get a better impression of the product’s appearance, quality, and any potential discrepancies from the seller’s product photographs by looking through customer-uploaded images in the review area.

It’s crucial to remember that customer-uploaded photographs could not be of professional quality and might not depict all product angles or characteristics.

4. They Show You How Authentic the Product Description Was

Reviews are sometimes a reliable sign of how accurate a product description was. For instance, it’s possible that a product description is inaccurate if it states that it is made of high-quality materials but the evaluations indicate otherwise.

Reviews might also assist you in identifying any potential problems with the seller or the goods. For instance, you might want to steer clear of a vendor if several reviews complain about their lack of responsiveness or the fact that their product was delivered broken.

The DHGate reviews can tell you a lot about how close the product is to the product description the seller has written on the DHGate website.

5. You Get to Know the On-Time Delivery Rate of the Supplier


Reviews on DHgate can give information about a supplier’s percentage of on-time deliveries. Customers frequently mention the shipping timings and whether their order arrived on time when they submit reviews.

You may learn about the typical shipping periods for the products you are interested in as well as the supplier’s track record for completing orders on time by reading DHgate reviews.

But it’s crucial to remember that shipping times can change based on things like the supplier’s location, the chosen shipping method, and customs clearance procedures

Chapter 2: How to Distinguish True DHGate Reviews from Fake Ones?

Not all reviews are true. Again, not all reviews are false. So, how are we going to distinguish a true review from the false one?

There are some tips you can follow to ensure that you know which ones are:

1. How do you know a True Review from a Fake One?

  • Check the Supplier’s History on DHGate and Tally It With the Reviews

By looking up the seller’s history on DHgate and comparing it with the reviews, you can tell real reviews from false ones. On DHgate, suppliers may build a solid reputation. As a result, it is advised that you look up the supplier’s background and contrast it with the reviews.

It takes time to build trust and gain a clientage. It seldom happens that a supplier comes online and everyone starts buying from them and even leaving 5-star reviews.

The truth is that 5 out of 10 satisfied customers will leave a review. Unsatisfied customers almost always leave a review.

  • All Reviews Are 5-Star or 1-Star Means There Is Something Fake

Even the most established suppliers don’t have all 5-star reviews. That is very rare.  For instance, Lucyjewelry has more than 32,400 transactions along with a golden badge, but even it has a 97.7% positive review ratio. This means that not all reviews are 5-star.

When you see a supplier with 100% positive feedback and all 5-star reviews, there is something fishy and most of them might be fake. Similarly, a supplier/seller with all 1-star reviews is also not possible.

  • Try to Contact Some Old Customers of That Suppliers if Possible

It can be helpful to get in touch with former customers of a DHgate provider to learn more about their experiences, but it’s crucial to keep in mind that this may not always be possible or practicable.

For starters, since online marketplaces like DHgate are mandated to preserve the privacy of their users, it may not be possible to access the contact information of previous clients without their express approval.

  • Look For The Specific Details Of The Review

Honest reviews frequently offer information about the product and the buying experience. Look for reviews that highlight the product’s specific features, quality, and customer service history.

The shipment and delivery experience, including the shipping method, delivery time, and packaging, may be mentioned in sincere evaluations. Observe reviews for information on the shipment and delivery process that is specific.

2. Are All Reviews on the Website Fake?

Saying that all the DHGate reviews are fake is wrong. Moreover, if studied closely, you will see that most of the bad reviews are either because of delays in shipment time.

Even while some reviews on DHgate can be fraudulent, not all of them are. To stop fraudulent reviews, DHgate has regulations in place that include keeping an eye out for suspicious conduct in reviews and taking legal action against merchants who manipulate ratings.

Even with all of these precautions, some fake reviews might still get through.

Look for particular information in the review, such as the product description, shipping and delivery, product quality, customer service, and price, in order to assess the veracity of reviews on DHgate.

3. Is It Possible to Delete Reviews on DHGate by the Supplier?

The best thing about DHGate reviews is that the supplier can’t delete the reviews. In case there is a genuine reason for deleting the review, the seller needs to go ahead and contact the officials at DHGate to remove the review.

If they think the seller is right, they will remove the review, otherwise not.

Chapter 3: Analysis of the DHGate Reviews about Suppliers?

1. Positive Reviews about DHGate


To verify the validity of favorable evaluations, it is still crucial to read them attentively and look for precise facts.

Genuinely good reviews typically offer particular details on the item and the shopping experience, including the item’s quality, the shipping and delivery experience, and the seller’s communication and customer support. False positive evaluations, on the other hand, maybe obvious since they use general language and lack specifics.

 Some examples of good reviews on DHGate are:


review 2

review 3

2. Negative Reviews about DHGate

review 2


Just like positive reviews, some people leave negative DHGate reviews on different websites.

This is because either they are not happy with the quality of the product, the delivery time, the condition and so much more. Some of the negative reviews are as Above.

Chapter 4: Why Does DHGate Have Negative Reviews?

Have you ever wondered why DHGate has so many negative reviews? The website is very original and most of the suppliers are reliable and honest.

Then why is this that it is rated low almost everywhere? There are many reasons for this, some of which are discussed below.

1. Fraud or Fake Sellers


Customers who have encountered fake or dishonest sellers on DHgate may have left bad reviews. These sellers may engage in activities like selling counterfeit goods or collecting cash without sending the ordered goods.

Other fraudulent strategies used by fake sellers include fabricating reviews or changing product ratings to give the impression that their goods are more well-liked or of higher quality than they actually are.

They might also employ strategies like “bait and switch,” when they advertise one product while giving the customer a lower-quality alternative.

2. Fake Products Available On DHGate


Sadly, DHGate is not free from the issue of fraudulent or counterfeit goods. Some sellers may attempt to pass off fake goods as genuine or may give false information about the nature or features of their goods.

Buyers should spend some time investigating the products they are interested in and comparing costs and specifications with similar products from trustworthy businesses in order to avoid purchasing fake products on DHGate.

They should also carefully read the seller’s ratings and reviews and keep an eye out for any warning signs, such as a large percentage of negative reviews or those that mention getting fraudulent or poor-quality products.

Do you wish to purchase Chinese goods of the highest caliber? Almost zero familiarity with Chinese markets? Don’t worry! To arrange a free consultation, get in touch with our sales manager. She will help you with any issues you have and try to make the process as easy for you as she can.

sunny ejet_manager-2

3. Bad Experience with Late Shipping Is Not Always the Suppliers Fault

Someone who gets a late shipment quickly jumps on the website and leaves a negative DHGate review and a negative review for the supplier.


Late shipping is not always because of the supplier. The following reasons can cause the shipments to be late:

  1. Long shipping routes
  2. Unexpected delays
  3. Custom clearance takes time
  4. Natural disaster

Also, read on; What is LCL Shipping? Read to Know More!

4. Refunds and Return Policy

If you decide to return your order for any reason, DHgate.com will refund your money. Any order that was dispatched by DHGate or one of its international warehouses can be returned to the seller for a full refund.

After receiving the order, the DHgate return process begins and lasts for three to ninety days.

If sellers are uncooperative, you can get in touch with the DHgate customer service department or create a “Return & Refund” case. Before returning your item, get in touch with the vendor directly to confirm the sending method.

Also, retain your shipment receipt or invoice for future reimbursement.

5. Buyers May Have Some Personal Grudge against the Supplier

Some customers could hold a personal grudge against a supplier and write a negative review as a result. This is a pretty uncommon occurrence, given the majority of evaluations on DHGate are sincere and based on the purchaser’s actual interactions with the product and the supplier.

Chapter 5: 7 Tips to Find an Authentic Seller on DHGate Website

The best thing about it is that it is possible to find an authentic seller on the DHGate website despite the DHGate reviews we see.

Keeping in mind the following points will not only allow you to be sure to navigate through the DHGate online store reviews to find a reliable seller.

1. Always Check the Seller Rating Before Talking to Them

Seller ratings are like the Holy Grail when it comes to reviews on DHGate com. Our advice is not to even consider a seller with a low rating. At least it should be average and even then you should proceed with caution.


Buyers can rate and review sellers on DHGate based on their interactions with the goods and the seller’s customer service. Buyers can improve their chances of discovering a trustworthy seller by seeking sellers with excellent ratings and glowing customer reviews.

However, it’s crucial to exercise caution when dealing with sellers who receive a lot of unfavorable feedback or in reviews where there are problems with the goods or the seller’s services. For a complete picture of the seller’s performance, it’s crucial to read both favorable and negative feedback.

Buyers can learn more about the caliber of the goods and services being supplied by the sellers, as well as their level of dependability and authenticity, by reading their ratings and reviews. It is a productive method.

2. Utilise DHGate’s dispute resolution process

DHGate provides a dispute resolution process to assist buyers and sellers in resolving disagreements that can occur during a transaction. Make use of the dispute resolution process to try and find a solution if you have any problems with the goods or the seller’s service.

3. Try to Go for Suppliers That Are Selling Only One Category of Goods

It is mostly observed that people look for convenience. How many times have you thought about buying everything from the same seller?

Professional sellers don’t sell hundreds of different items. If you check the store on DHGate review of any big and successful supplier, you will see that they have only a few categories of products that they are selling.

The stores that have many different goods categories are mostly the ones that have the largest number of dissatisfied customers.

They are not able to focus on one category and end up with lower quality. On the other hand, stores that only keep one goods category can focus on achieving excellence in that and providing the best quality out there in the market.

4. Find sellers who have been confirmed by the platform

DHGate offers a confirmed Supplier program for sellers who have been examined for their veracity and dependability. To improve your chances of discovering a reputable vendor, look for sellers who have a Verified Supplier symbol on their profile.

Buyers can increase their confidence in the quality of the goods and services given by the seller by selecting a verified seller.

However, it’s vital to keep in mind that not all reputable DHGate sellers are verified, and not all confirmed sellers are promised to be faultless. Even so, it’s still advisable to carry out more investigation and check customer evaluations before making a buy from any merchant.

5. Do Not Buy Famous Brands as They Are More Likely to Be Fake


It is common knowledge that big brands like Gucci, Zara, Fendi, LV, etc do not sell online on websites like DHGate and Alibaba.com.

They have theirs own websites and sales channels. You can’t even search for the name of most of them on these forums. Surprisingly, many of them can still be found with different suppliers.

If you order a famous branded product on DHGate, there is a 99% chance it is fake. Neither the quality nor the look of the product is going to be the same and you are in for a bad deal. So, it is better to avoid buying these international brands.

6. Check the Pictures Thoroughly on the Product Page

“A picture speaks a thousand words”, this is so true in the case of online buying. Reliable and authentic sellers have pictures of their products displayed on the product page.

It’s critical to look for images that are crystal clear, and in-depth, and demonstrate the goods from several perspectives.

Buyers will be able to spot any defects or consistency issues with the goods and make sure they are getting what they paid for. Additionally, it’s critical to check that the product description and images match.

7. Talk and Ask Questions from the Suppliers and See if Knows About What He Is Selling


Asking the seller questions can determine whether they are knowledgeable about the goods they are offering is a good practice. Buyers can judge the seller’s knowledge and competence as well as their aptitude for offering good customer care by probing them about the goods.

It is crucial to elicit detailed information on the product, such as its qualities, materials, and characteristics.

This can aid purchasers in evaluating the seller’s degree of comprehension and determining whether they are able to offer precise and beneficial information.

Asking the seller about their shipping and return procedures, as well as any guarantees or warranties they provide, is also a smart idea.

Chapter 6: FAQs about DHGate Reviews

1. Are all of the DHGate reviews real?

 Not all DHGate reviews are genuine. Sellers may fabricate or edit reviews to raise their ratings. Buyers can, however, utilize specific criteria to spot genuine reviews, such as looking for particulars and researching the reviewer’s background.

2. How can I ensure that the product I receive matches the pictures on DHGate?

Buyers can ensure that the product they receive matches the pictures on DHGate by examining the pictures thoroughly, looking for details and inconsistencies, and comparing them to the product description.

They can also ask the seller for additional pictures or information, and keep a record of any conversations with the seller.

3. How to Spot a Fake DHGate Review on the Website?


As you can see above, fake reviews are pretty easy to spot. Sellers with almost all 5-star or 1-star reviews are required to be checked more carefully.

Multiple reviews by the same person can also be fake. So, always look at all the reviews before making a decision.

4. How Can You Edit a DHGate Review on the Website of DHGate?

The buyer can delete or edit their DHGate review easily. These steps are explained as below:

  • Go to DHGate Help Center
  • Select “Account”
  • Choose “My Orders”
  • Click on “View All”
  • Go to the “Completed” orders
  • Edit or Delete, pick one

5. What should I do if a DHGate product turns out to be fake?

 A customer should get in touch with the seller and ask for a refund or exchange if they receive fake goods from DHGate. Customers can file a complaint with DHGate’s customer support if the vendor is unresponsive or unwilling to address the problem.


In a nutshell, DHGate is a legitimate and reliable site in itself. The reason we see so many negative reviews is that some of the sellers are fake on the website and this issue is present everywhere. The trick is to know how to distinguish real from fake.

Secure and safe buying from DHGate can only be possible if you read the DHGate reviews by different people and see what they have to say.

This is crucial as these are the people who have used the products and have experience with the supplier.

We hope that this blog will help you to have a safe buying experience on DHgate.

For Further Reading

Is DHgate Safe? Is DHgate Legit?

Best 10 Sites like DHgate in China: Top DHgate Alternatives

DHgate vs Alibaba: Which is Better? Review & Comparison Guide

What is DHgate? Is it worth buying from in 2023?