dhgate-website

Would you like to know How long does DHgate takes to ship and how you can have faster deliveries?

You have landed at the right blog. When talking about the online platforms from the world’s biggest manufacturing industry ‘China’, DHgate has earned its name.

It is a top-class online B2B and B2C marketplace delivering its high-quality cheap products all over the world.

Here certain questions are raised from the worldwide buyers; When will I receive my order? How long it will take to deliver my product?

In this blog, all your questions are answered by addressing the delivery process, shipment process, factors affecting shipment methods, delay delivery, and customer reviews on how long DHgate will take to ship the products.

Table of Content

Chapter 1: How long does DHgate takes to Deliver?

Chapter 2: What is DHgate On-time Delivery Guarantee

Chapter 3: Customer Reviews regarding order Delivery through DHgate

Chapter 4: Things to know about DHgate Shipping during COVID

Chapter 5: Factors causing delays in DHgate shipping

Chapter 6: How do I track DHgate order?

Chapter 7: Steps to follow if the order is not received

Chapter 8: FAQs about DHgate Shipping Time

Chapter 1: How long does DHgate takes to Deliver?

how-long-does-DHgate-takes-to-Deliver

The DHgate is the Chinese e-commerce platform that allows the small business to be sold at the international level. It retails and wholesales a variety of products from electronics to daily use gadgets at an affordable range.

The time it takes to deliver the products is discussed in this chapter which can assist you in making a suitable decision.

1. Item processing time by DHgate

The DHgate shipping time is not the only thing which is to be focused. The item shipping time has also its importance in this regard. Processing time is usually taken by the seller to set out the things.

It may take time if you are placing a heavy order. In case your order is present in stock then the time taken will be short. It takes 3 to 15 working days to deliver the order.

The DHgate delivery time depends on the item’s stock status, shipping method, location of the buyer, and location from the source. The DHgate also provides the estimated time of delivery on the Dhgate website.

2. DHgate shipping time

Item-processing-time-by-DHgate

The shipping time of DHgate depends on two main factors which are discussed below:

  • Item processing time is the time which the sellers opt to send the products to your door.
  • The processing time may be different with different categories of orders and volume.
  • The estimated time taken by the item processing method is 3 to 15 working days.
  • The shipping time also depends on the shipment method which you choose.
  • It relies on the location of the buyer and the place of the sender.
  • It may be affected by the holidays and accidents on the way.
  • If you want to communicate with the seller, then the online chat platform is there for you to have a conversation with him.

3. DHgate Shipment methods

DHgate-shipping-time

Once your order is dispatched the seller will provide you with the tracking number. After that, you can sign in to your account and visit the “Order detail” which gives information about the package. The method which the DHgate offers you to ship your products are:

  • China Post
  • EMS
  • DHL
  • FedEx
  • TNT
  • Singapore Post
  • Post Link
  • HK Post

By using any of these options you can ship your products and the order status will be updated by the retailer within 10 business days depending on the courier that used it.

4. Shipment through air freight

There are many shipping options that can help the customers in the best way. Most of the buyers who are in hurry tend to opt for the fast option which is air freight but the cost through this method is very high. It takes almost 5 to 14 days to deliver the product to the receiving end.

DHgate-shipping-time-order

5. Shipment through sea freight

The shipment through the sea is the most common method used by many customers because it is cost-friendly with slow speed.

For 20ft container a ship cost about $3000-3900. The one who has plenty of time to wait for the order, can go for this method. It takes mostly 30 to 45 days to deliver at the receiving end.

6. China Express shipment

China Express shipping is the fastest option with the options provided, DHL, Fedex, UPS etc. despite of any mishap happens, China express shipping takes 3-5 days in delivering the order.

Many buyers when it comes to shipment method contacts freight forwarder. A freight forwarder 95% of the times chooses China express shipment method for this purpose.

Chapter 2: What is DHgate On-time Delivery Guarantee

DHgate-On-time-Delivery-Guarantee

Just visit the website of DHgate and look what it says for the ‘On-time delivery guarantees’. According to the DHgate, it provides certain features for its buyers when the question is about the delivery guarantee;

1. DHgate On-time delivery

The sellers on the DHgate are bound to provide the guarantee to the customer regarding their on-time delivery of products.

This guarantee will help you stay updated about the estimated time which the delivery will take to reach you. This guarantee includes two parts; first one is the time which the seller takes to ship out the product.

Second is, the time which the shipping method takes to deliver it. The on-time guarantee time starts from the very moment when the seller uploads the tracking number.

2. What is not included in DHgate “On-time Delivery Guarantee”

DHgate-On-time-delivery

The things which are not included in the DHgate on-time guarantee are listed below:

  • Your order may not reach your hand if you provide the wrong shipping address. So before confirming the order recheck your important credentials.
  • There might be some conditions which delay your delivery. It may be any kind of natural disaster and this is not mistake of the seller.
  • There might be some exceptional circumstances that are not in the control of DHgate.com.
  • You cannot blame the DHgate if you pay the payment directly to the seller.

3. What is the difference between Guaranteed & Estimated delivery times?

The point of differentiation between the on-time guarantee time and the estimated delivery time is given below:

  • The on-time guarantee is provided by the seller whereas the estimated delivery time is provided by DHgate.com.
  • The time provided is accurate and authentic while the estimated time acts as the reference time i.e. the delivery can reach within this time limit.
  • The guaranteed delivery time starts from the moment seller uploaded the tracking number but in the case of estimated time, there are no limitations for the availability of time when and where the shipment will start and reach.

Chapter 3: Customer Reviews regarding order Delivery through DHgate

dhgate-Customer-Reviews

Many customers have been seen talking about the delivery process and time of DHgate. Many of them have good experience while others are seen unsatisfied.

Customer experience always matters and is a way to approve a system by other buyer. How much DHgate take time to ship? Let’s see the customer’s answers and reviews.

1. The minimum time taken for order delivery by DHgate

The DHgate is the online buying and selling platform in China that allows thousands of customers all around the world to buy and then it ships them products from China.

It also has a variety of sellers on this platform to serve the buyers. The minimum shipping time which is provided by DHgate is 20 to 25 days. Within this period, the customer can receive his courier.

The reviews say that the time taken by the DHgate varies accordingly. Many are satisfied with DHgate shipping time which takes the shortest period of two weeks.

2. Maximum time taken for order delivery by DHgate

Your order may take more time because there is not only one factor that is involved in shipping the product.

It depends on the location of the customer from the seller and also the method which the buyer opts for. Both factors contribute to the delivery time and it can exceed up to one month or more.

Some customers are seen unsatisfied and tell that the time taken by DHgate is limitless it can drag you from one month to two months but in the end, they do get their products. But they not at all recommend DHgate because of their bad experiences.

3. Order not received

Customer-Reviews-dhgate

There are many components involved in the delayed or failed delivery of the products. There might be some sort of accident that took place and leads to the displacement of delivery or it may be damaged during the shipment.

In that case, you cannot apply for a refund from the seller. Some natural disasters may disturb the schedule and lead to delayed delivery.

Some customers on the DHgate left their reviews saying that they did not find their products even after a very long time.

4. No refund by seller

In any of the above cases, you cannot ask for a refund from the seller because it guaranteed you on-time delivery but he didn’t take the responsibility for the delayed delivery or accidents on the way.

Unlike any other Chinese trade marketplace, the seller cannot pay the refund to the customer under such circumstances.

The comment section of the DHgate has also some statements which show that after applying for the refund they couldn’t receive the refund from the seller.

Chapter 4: Things to know about DHgate Shipping during COVID

DHgate-Shipping-during-Coronavirus-Pandemic

The rise of pandemic started from the city of Wuhan, China. The very first place to be effected adversely by COVID-19 was China. All the sectors were disturbed but China very quickly took over the situation and handled the pandemic very well.

Still, when the situation around the world is disturbed, a huge effect on delayed shipment is seen. For that reason, one has to consider some facts before making an order.

1. Plan well before ordering

It is nearly impossible to plan for online shopping and to receive the delivery on time in the pandemic condition where the affected rate is increasing day by day. If you want to get the goods in a certain time then you should place your order one or two months before that deadline.

Also, put time limits on the middleman so he can follow them and meet the troublesome situations during this inevitable situation.

plan-well-before-ordering-from-dhgate

2. Stay updated about the shipping news and time

You should know about the latest news related to the product prices, shipping rates, suppliers available in the area, and travel restrictions. Furthermore, you should keep in contact with the deputies in China to know about the condition there.

3. Be connected with other parties involved in the shipping processing

Many working parties are in collaboration with each other hence making the chain. In this outbreak, their schedule and office work has affected and lead to serious turmoil and delay which then leads to the prolonged delivery to the receiving end.

You must contact them and in case of emergency give them some relaxation and hire some other logistics service to serve you.

4. Check the lockdown situation during Pandemic in your country

shipping-processing-on-dhgate

Before doing online shopping have a look on the lockdown situation in your country whether you will get the products in your hard time or not. If the seller will agree or not to sell the products to the country under lockdown. These aspects are very important to pay attention to.

5. Anticipate sudden changes

Nowadays in the pandemic situation, companies not only look at the sales chart but also have a deep concern about the regions affected by the Corona virus.

If the potential graph is showing the increase then the region has a high rate of Corona infected patients. So, the manufacturers and the shippers tend to avoid the area by stopping their export to the affected area. It is up to you which way you choose to get your products.

Chapter 5: Factors causing delays in DHgate shipping

Factors-causing-delays

When the shipment is done overseas, many factors are causing the delay in DHgate shipping. Now due to pandemic situation, the reasons are obvious.

Buyers should consider these factors and remain calm during delay delivery.

1. Delay in transfer flights

The delivery may be delayed due to some sort of delay in the flights in case of Airfreight. Bad weather conditions may affect the time of flight hence the total schedule becomes upset which can further lead to the delay in the cargo.

2. Time requirements for full aircraft logistics warehouse

The shipping through the aircraft logistics warehouse may also take time, which is included in the processing time of the seller. This can further play a role in delaying the delivery.

3. Low efficiency and custom clearance

Low-efficiency-and-custom-clearance

At the customs clearance spot, the workers may show unprofessional behavior and don’t perform the task on time hence the efficiency rate is sometimes low on this point which can play the role in delaying the delivery.

4. The low number of flights during Covid19 Pandemic

During the Covid19 pandemic, international flights are now and then restricted for the reason to avoid the spread of the corona.

The problem mostly faced by the international customers who want the products at a certain time but could not meet up due to the unavailability of the shipment method. The fewer international flights can also prolong the delivery.

5. Delay due to holidays and major events

Before making an order from DHgate do look at the holiday schedule in China. During festival times and holidays the delivery delays from 3-5 days. Most of the international buyers are unaware of the schedule and ends up in a hustle.

Chapter 6: How do I track DHgate order?

track-DHgate-order

Another major question that buyers ask is the tracking method of the order from DHgate. In the given section, all the methods are described that help in tracking order from DHgate.

1. DHgate order numbering tracking

Whenever the order is dispatched the tracking number is also assigned to it. So you need to find the tracking number first from the delivery service.

These tracking numbers come in different formats for the China post it looks like XX…….CN. If you want to track your package, then enter the tracking code on the DHgate search bar and then you will know about the update of your package.  You can also report if the tracking number is invalid.

2. DHgate shipping options

The sellers on DHgate most often used the shipping options like China Post, EMS, UPS, FedEx, DHL, Singapore Post, Hong Kong Post.

COUNTRY SHIPPING CARRIER MINIMUM DELIVERY TIME MAXIMUM DELIVERY TIME
US CHINAPOSTIER

CHINAPOSTSAL

China Post Air Mail

DHL

DHL-Abroad Delivery

EMS

Equick

FEDEX

FEDEX-Abroad Delivery

HONGKONGPOST

SINGAPOREPOST

TNT

UPS

UPS-Abroad Delivery

USPS-Abroad Delivery

ePACKET

14

15

12

1

2

4

6

2

1

11

10

2

1

4

1

6

49

30

24

6

21

14

15

7

6

23

27

9

6

11

7

15

UK CHINAPOSTIER

CHINAPOSTSAL

CNE

China Post Air Mail

DHL

DHL-Abroad Delivery

EMS

Equick

EURO-Business Parcel

FEDEX

HONGKONGPOST

SINGAPOREPOST

TNT

UPS

UPS-Abroad Delivery

ePACKET

10

12

3

8

2

3

5

8

1

2

9

11

1

2

2

6

23

27

8

18

7

25

20

16

5

7

21

20

7

8

5

16

CA CHINAPOSTIER

CHINAPOSTSAL

China Post Air Mail

DHL

EMS

FEDEX

HONGKONGPOST

SINGAPOREPOST

TNT

UPS

ePACKET

15

11

12

2

6

3

11

14

2

1

6

27

28

28

7

18

10

25

27

8

8

17

AU CHINAPOSTIER

CHINAPOSTSAL

CNE

China Post Air Mail

DHL

DHL-Abroad Delivery

EMS

Equick

FEDEX

HONGKONGPOST

SINGAPOREPOST

TNT

UPS

ePACKET

16

14

4

16

2

2

5

5

3

7

23

2

3

7

41

26

12

42

7

6

14

14

9

45

39

7

7

15

NL CHINAPOSTIER

CHINAPOSTSAL

CNE

China Post Air Mail

DHL

EMS

Equick

Euro-Business Parcel

FEDEX

HONGKONGPOST

SINGAPOREPOST

TNT

UPS

10

12

3

7

2

6

5

1

2

12

10

2

2

42

26

7

15

7

15

16

3

9

21

23

6

8

FR CHINAPOSTSAL

CNE

China Post Air Mail

DHL

EMS

Equick

EURO-Business Parcel

FEDEX

HONGKONGPOST

SINGAPOREPOST

TNT

UPS

ePACKET

13

4

11

2

5

8

1

2

10

11

3

2

6

25

6

40

7

13

14

7

8

20

21

9

10

15

CL CHINAPOSTAIR

CHINAPOSTSAL

China Post Air Mail

DHL

FEDEX

HONGKONGPOST

SINGAPOREPOST

TNT

UPS

17

12

10

3

5

22

16

5

5

39

31

45

13

12

38

31

12

14

NZ CHINAPOSTAIR

China Post Air Mail

DHL

EMS

Equick

FEDEX

HONGKONGPOST

SINGAPOREPOST

TNT

UPS

33

10

2

4

8

2

8

11

3

3

43

30

7

13

14

10

17

21

7

8

BR CHINAPOSTAIR

CHINAPOSTSAL

China Post Air Mail

DHL

EMS

FEDEX

HONGKONGPOST

SINGAPOREPOST

29

28

30

4

25

4

30

28

48

45

54

15

47

13

54

52

Chapter 7: Steps to follow if the order is not received

When you are facing a situation where there is no sign of the delivery then you can follow some crucial steps which are discussed below.

The seller provides you an on-time delivery guarantee which means that your cargo will reach your house at the time which he has given but in case the time has exceeded the guaranteed time. You have to follow the below 3 steps.

1. Submit return refund or wait for delivery

You have now two options whether you can ask for a refund from the seller or wait for the delivery. It is totally up to you which option you choose.

2. Reach an agreement with the seller

If you want to know more about your delayed delivery you can reach the seller on an online chat platform or through the means you used earlier to contact him.

This will further help you to make a clear decision. If you want to refund your money then talk to the supplier with proofs and reasons to finalize the argument.

3. Execute agreement or evaluate to DHgate for arbitration

If the seller does not help you in refunding your amount or avoid your contact, you can tell your issue to the DHgate. It will then solve your issue by contacting the seller.

Chapter 8: FAQs about DHgate Shipping Time

FAQs-about-DHgate-Shipping-Time

1. Is my payment secure on DHgate?

The DHgate involves itself in time of transition money and it does not allow the buyer to send the money directly to the supplier account.

This adds a touch of safety to the buyer’s amount. It is also acceptable and safe for you at the time of transacting money through credit card it provides the security to the information.

It is also the first one to provide the MasterPass service for payments by the MasterCard.

2. What is the best mode of shipping when made an order through DHgate?

The shipping mode depends entirely on the requirements of the goods. The particulars and the volume of the products also assist you in choosing the option for shipping.

The most common method is through sea freight because the large cargo is shipped through the ships quite easily and the short volume products can be shipped through air freight or express shipment.

3. How long will it take to deliver to USA and Canada through DHgate?

The DHgate takes 5-11 working days to deliver the products to USA and Canada by Air.

4. Which is better, DHgate or Aliexpress?

When choosing drop shipping for business the question which arises commonly is which one is the best among DHgate and AliExpress?

The answer to this question is not easy because both of them are reliable services. It depends on your choice on which suits most for your business needs.

5. What is the minimum time I will get my order using DHgate?

The customers are always worried about the time of delivery. How much time does DHgate take to deliver its products?

The minimum time which this platform takes is about 10 to 15 working days. You can receive the products as soon as possible if you choose the faster transfer method.

Conclusion

This article helps you know about various aspects of DHgate. You know about the shipment time and speed of DHgate which entirely depends on the shipping method and destination also you can check this blog if Dhgate is safe and legit.

It can provide you the tracking code through which you can track the location of your package and also it is very safe to use, as the important information which you provided to the DHgate is kept confidential.

If you need to buy any products from DHgate website or directly from the factories in China, feel free to contact us and our sourcing specialist will provide successful sourcing solutions.