Homepage of DHgate.com

Are you looking for an answer about what is Dhgate?

Are you interested in a website that offers good products at reasonable prices to buy your goods from?

If so, consider buying from DHgate. DHgate is one of the largest Chinese B2B and B2C online eCommerce sites. DHgate offers a lot of great benefits for your business; these include a large volume and variety of products, hundreds of categories, reasonable prices, and a huge number of good sellers.

DHgate’s business strategy is built on bringing customers and sellers together directly, which enables lower prices and a larger selection of goods. Customers can use the platform to browse for products, compare prices from various sellers, and make direct purchases from the seller of their choice.

To enable its users to have a safe and secure shopping experience, DHgate also provides buyer protection.

This is your complete step-by-step guide to start buying from DHgate with ease. All the aspects of DHgate are included such as the working, safety and reliability, how to buy, advantages, and other relevant information.

Table of Content

1: What is DHgate?

 2: Benefits of Buying from DHgate

 3: Key Features of DHgate which makes it the best website

 4: 15 Best Product Categories you can buy from DHgate

 5: Is DHgate better than Alibaba?

 6: DHgate Scams you should know about and learn to avoid

 7: Tips to avoid scams on DHgate and buy safely

 8: Are DHgate Reviews Real or Fake?

9: Frequently Asked Questions About DHgate

Chapter 1: What is DHgate?

Story of Dhgate

You might be wondering what is Dhgate. Well, DHgate is a large Chinese B2B and B2C e-commerce marketplace that operates worldwide.

At affordable prices, DHgate offers a huge selection of goods, including home and garden supplies, apparel, accessories, electronics, and more.

To guarantee that clients receive their products as promised, the site offers a secure payment method as well as buyer protection. DHgate has been a popular site for small company owners and entrepreneurs who are wanting to source things at affordable prices for resale.

1. History of DHgate

DHgate is based in Beijing, China, and it was founded in 2004 by its current CEO, Diane Wang, and it has been operating as a company since 2005. The initial idea of DHgate was as an ‘online Silk Road’ so that it could connect Chinese products and markets to the rest of the world.

It had fifteen years of success, and is still growing every day; its userbase grew from 1 million users in 2005 to 31 million users in 2020.

As it grew into the successful company it is today, it continued to expand its operations worldwide by establishing offices in many countries like the United States, Australia, Turkey, and the United Arab Emirates.

2. How does DHgate work?

DHgate works like other similar sites that people source products from. DHgate has a user-friendly interface, is simple to operate, and its website is convenient to use.

An independent marketplace for Chinese dropshippers and wholesalers is called DHgate. You are purchasing from a third-party vendor whose goods are advertised there, yet they only facilitate the transaction.

Individual sellers handle all sales and shipping instead of DHgate. DHGate enables customers to buy products straight from producers, including clothing, gadgets, toys, and more. The DHGate website is used to conduct the actual purchase transaction with the seller.

The DHgate platform manages transactions so that cash is transferred via the website and not directly between the buyer and seller, which does increase safety and provide buyer protection.

3. Is DHgate a scam site?

DHgate is a legitimate online marketplace that connects international buyers with Chinese wholesale sellers. Being one of the biggest B2B cross-border e-commerce marketplaces in the world, the company has been in business since 2004.

DHgate has received several unfavorable comments and evaluations in the past, however, the website is not a scam. Yet, there is a chance of fraud or acquiring fake goods, just like with any other internet marketplace.

As a result, it’s critical for purchasers to perform their due diligence and study the vendors and goods they are considering buying.

In order to help consumers receive their products as promised and provide them the option to submit a dispute if they are unhappy with their purchase, DHgate also provides buyer protection.

4. Why DHgate is so important?

Introduction about DHgate Group

DHgate is also one of the largest and the first B2B e-commerce sites in China. There are approximately 2.2 million total sellers, 26 million buyers from 222 regions globally, and 22 million product listings.

DHGate is significant because it is a wholesale marketplace that links customers and small businesses in China. When a customer purchases in bulk, they deal directly with the manufacturer and typically receive a lower price.

it is similar to Amazon.com, but  DHgate does not sell its own products. They run the marketplace where others sell goods.

Case Study:

A US-based buyer started a business on eBay for reselling socks that he bought from a separate Chinese business (not an online store). But he was not making enough profit because of a lack of quality and variety.

He switched to DHgate and Alibaba, but found that DHgate had better products, more variety and designs, and low prices with several discount coupons. As a result, his revenue increased by four times! This was all because of the variety, low prices, and reliable sellers that the buyer found on DHgate.

So you can see how DHgate helped this small business flourish. If you’re in a similar position, then check out DHgate; you won’t be disappointed.

Chapter 2: Benefits of Buying from DHgate

Here are some of the many benefits you will get when buying from DHgate. Reading these benefits will make you more confident in buying from DHgate knowing that you are using the best platform to import products from China.

1. Why is DHgate so Cheap?

DHgate Cheap Products

Due to several factors, DHgate is an online store that can provide goods at reasonably affordable costs.

At first, the platform links customers with Chinese wholesalers directly, cutting out the middleman and saving money. Compared to conventional shops, DHgate can offer more affordable pricing thanks to its direct sourcing from wholesalers.

Second, DHgate’s business strategy calls for frequent purchases. The platform has a sizable customer base, which enables it to bargain with its suppliers for reduced rates. This makes it possible for DHgate to offer its clients lower prices as a result of cost savings.

Also, because of the intense competition in the market in which DHgate competes, platform vendors are encouraged to set reasonable prices for their goods.

2. Hundreds of Product Categories are available on DHgate


DHgate offers hundreds of categories and products that you can choose from, which can be very convenient for your business as you can find all product categories in one place for good prices. Some of these categories are:

  • Cell Phones and electronics
  • Computers and games
  • Automobiles and motorcycles
  • Sports goods and apparel
  • Health products
  • Shoes
  • Apparel
  • Jewelry and watches
  • Wedding items
  • Bags and fashion accessories
  • Beauty products
  • Homeware
  • Garden tools
  • Toys and gifts

3. Good payment security in buying from DHgate

If you’re worried that is DHgate a secure website, then you will be relieved to find out that DHgate has a safe and secure payment system: the escrow service. This means that when you place an order, you don’t pay the seller directly but you pay DHgate.

Buyer Payment Protection on DHgate

Then only if your order arrives on time, and you are satisfied with the quality and authenticity, DHgate releases the payment to the seller. If there are issues like late delivery or damaged product or an incorrect order, then you can file for a refund or file a dispute and explain to DHgate about the issue.

4. Reasonable Prices compared to other websites

As we discussed earlier, the price factor is one of the best things about DHgate; the products are very cost-effective and affordable.

Due to the fact that DHGate is an online marketplace, it is not confined to any certain region. While having operations in China, the company’s primary mode of operation is online.

As a result of not having to cover the overhead expenses of maintaining a physical store, they can offer lower prices than other merchants.

5. Can buy Good Quality Goods in DHgate

Sure, it is possible to purchase high-quality goods on DHgate, but it’s crucial to conduct due diligence and only purchase from reputable merchants that have a history of offering high-quality goods for sale. While DHgate provides a large selection of products at affordable costs, some sellers could provide inferior goods that fall short of the standards set by conventional shops.

6. Reliable Sellers available on DHgate

According to user reviews and ratings, DHgate offers a list of top sellers who are regarded as being extremely reliable. You should definitely think about purchasing from sellers who have an average rating of 95% or higher because they can be trusted and are DHgate verified.

When a customer confirms that their order has been delivered, DHgate distributes the buyer’s payment to the vendor. You may shop relatively safely because of its tight rules and regulations, secure encryption, and buyer protection measures.

Chapter 3: Key Features of DHgate which makes it the best website

Benefits of DHgate

1. Mediation Services of DHgate

One of the best features of DHgate is that it acts as a mediator between buyer and seller in case of a dispute. If any of these situations arise, you can request mediation: delay in shipment, sudden change in prices, damaged products, and different quality than promised. The disputes are settled through the Resolution Center to reach an agreement within 5 days.

For example, if you ordered a gadget from the seller, and the gadget you received was broken, you can request mediation from DHgate. Dhgate will ask for your reason and evidence, which the seller can accept or reject. It works mostly in the buyer’s favor.

2. Return Policy in DHgate

Similar to mediation service, there is a return policy in DHgate. As before, you have to give reason and evidence for requesting a refund; for example, the product is damaged, you received the wrong order, or there was a return option within 7 days. It can be done via mediation service. Or you can open a dispute with the seller directly to give a proposal, which the seller can accept or modify.

You can read the DHgate return policy here: Refund Process FAQs

3. Detailed Seller Information available on DHgate

In order to assist buyers in making knowledgeable purchase selections, DHgate provides comprehensive seller information. The seller’s profile page, which contains details about the business including the seller’s location, registration date, and ratings and reviews from past customers, may be accessed by clicking on the seller’s name or store name.

You can examine the seller’s merchandise, terms of service, and contact details on the profile page for the seller. See the payment options allowed by the seller as well as their shipping and handling regulations. Assessing the seller’s dependability and credibility may be aided by this information.

4. Many Payment Methods compared to other websites


Compared to other websites, DHgate provides a large range of payment options, which might be useful for customers with varied preferences or restrictions. Depending on your region of origin, DHgate accepts credit cards, debit cards, bank transfers, and e-wallets like PayPal and Skrill, as well as various local payment options.

DHgate can serve a wider spectrum of consumers and make it simpler for them to complete transactions on the platform by providing a variety of payment alternatives. Consider the terms and conditions of each payment method carefully before selecting one because certain payment methods could charge extra costs or take longer to process.

5. Advanced Shipment Tracking options in DHgate

DHgate offers advanced shipment tracking of your order, unlike other similar sites. This is how it works: when the seller dispatches your order, you will get your shipping number.

By locating the tracking number that the delivery service gave your order, you can follow the progress of your order.

The top shipping options used by DHgate vendors are China Post, EMS, UPS, FedEx, DHL, Singapore Post, and Hong Kong Post. By entering your account on DHgate’s website and selecting “My Orders,” you can also track your order there.

Chapter 4: 15 Best Product Categories you can buy from DHgate

Here are some of the product categories on DHgate as listed on their website. We also have included the screenshots showing details about each category for your convenience.

1. Cell Phones & Accessories


In Dhgate you can find all types of Chinese brand phones; there are also all kinds of cell phone accessories like chargers, holders, cables, batteries, cases, earphones, screen protectors, power banks, and smart watches. You can find these at low prices and in good quality.

2. Electronics & Cameras

In electronics, you can find all sorts of electronic products from simple batteries to more sophisticated cameras. They have atomizers, e-cigarettes, microphones, speakers, lenses, home theater, projectors, USBs, memory cards, tripods, and more.

3. Sports & Outdoors

In the sports section, you will find all types of athletic wear for cycling, water sports, gym, yoga, and other outdoor activities. You will also find shoes, and other equipment like bags, gloves, and tents.

4. Health & Beauty


In the health and beauty section, you will see products listed under makeup, skincare, nail care and body care. You will also find many beauty accessories, equipment, and machines. There are many international and good brands available for these products.

5. Shoes & Accessories

Shoes category has all types of shoes for men, women and children in all sizes and designs. You will find heels, sandals, platform boots, leather boots, high boots, slippers, dress shoes, sports shoes, and rain boots. There are also accessories like socks and soles.

6. Home & Garden


All kinds of interior and exterior homeware is available here; there are décor options, textiles, kitchenware, dinnerware and tools, party products, umbrellas. There is also a complete section of lighting including floodlights, stage lights, home lights, outdoor lights and solar lamps.

7. Toys & Gifts

Toys and gifts section is especially for little kids and babies. There are various kinds of toys like stuffed animals, puzzles, block sets, and figures. There are also products for babies like diapers, bags, clothes and accessories.

8. Apparel

Apparel contains all clothing and garment products for both men and women. You will find products like jackets, shirts, dresses, pants, leggings, tracksuits, jeans, costumes, skirts, shorts, undergarments and loungewear.

9. Jewelry & Watches


You will find good quality jewelry and watches in this section. Sub-categories include bracelets, earrings, pendants, necklaces, rings, studs, hair jewelry. There is also jewelry listed by the type of metal like silver or pearl. The watches section has luxury watches, sports watches, gold watched and pocket watches, etc.

10. Weddings & Formal Events

All formal events and party stuff is found in this section. There are dresses like evening and prom dresses for women. Formal wear for kids and men like suits is also included. Wedding attire has a separate section for men and women including all the accessories.

11. Hair & Styling


This whole section is dedicated to hair and hair styling products for both men and women. You will see products like hair wigs, straighteners, curlers, extensions, scissors, brushes, clips and dryers. Many brands are available.

12. Computers & Games

This category has all types and parts of computers and games. There are products like PCs, laptops tablets, keyboards, mouse, batteries, controllers, modems and routers. You will find many good Chinese brands here.

13. Bags & Fashion Accessories


All fashion accessories and bags are available here. You will find many types, designs and colors of bags of many brands for both men and women. Accessories include belts sunglasses, hats and caps, scarves and wallets.

14. Automobile & Motorcycle

This section covers all automobile and motorcycle parts, tools and accessories. Products include car charger, DVDs, Bluetooth kit, lights, wheels, engines, helmets, bags, and cleaning tools.

15. More Categories

DHgate has hundreds of categories of products. Apart from the ones listed above, other popular categories include stationery items, tech gear, packing materials, school supplies, CCTV cameras, intercom devices, household appliances and guitars.

Do you wish to purchase Chinese goods of the highest calibre? Almost zero familiarity with Chinese markets? Don’t worry! To arrange a free consultation, get in touch with our sales manager. She will help you with any issues you have and try to make the process as easy for you as she can.

Sunny sales poster

Chapter 5: Is DHgate better than Alibaba?

Such online marketplaces that link buyers and sellers from all around the world include DHgate and Alibaba. Although each platform has advantages and cons of its own, it is difficult to declare which is better because it mostly depends on the demands and preferences of the buyer.

For customers looking for less expensive products in smaller quantities, DHgate is a suitable alternative because of its reduced costs and lower minimum order amounts.

Together with a huge selection of products, DHgate also sells fashion, household goods, and consumer gadgets.

Dhgate vs Alibaba

You can read our blog on comparison of Dhgate VS Alibaba.

But, Alibaba is a bigger marketplace with a wider range of goods and providers. When tryhttps://www.ejet.com/dhgate-vs-alibaba/ing to purchase goods in large quantities, it is frequently utilized by corporations and wholesalers.

Additionally, Alibaba offers more sophisticated search and communication capabilities that can be useful for customers who want to conduct more thorough research before making a purchase.

The buyer must ultimately determine which platform best suits their requirements. Before choosing a choice, it’s crucial to conduct research and contrast the two platforms, taking into account elements like product availability, cost, and minimum order quantities.

Chapter 6: DHgate Scams you should know about and learn to avoid

Although DHgate is a trustworthy online marketplace, customers should be alert of frauds to prevent losing money or getting subpar goods. Here are a few typical DHgate frauds and tips for avoiding them:

1. Sellers provide fake shipping information

Unfortunately, there are instances where DHgate sellers may give false shipping information, which can aggravate and worry buyers. To assist customers in these circumstances, DHgate provides a buyer protection policy and a dispute resolution procedure.

You might try to get in touch with the seller first and request a legitimate tracking number or shipping information if you think the shipping information provided by the seller is false. You can open a dispute on DHgate’s platform to ask for a refund or a settlement if the seller doesn’t respond or gives false information.

2. Payment scam

Some scammers might ask customers to make payments outside of DHgate’s platform, which is against the company’s policy and may result in customers losing money or not getting the product they ordered. Always pay using DHgate’s secure payment system, and never give out your personal information or payment information outside of the site, to avoid payment scams.

3. Fake positive reviews


While most reviews on DHgate are from real customers, sometimes the sellers will give themselves fake positive reviews to boost sales.

They do this by making other accounts or asking their acquaintances to do so. As a result, even a bad seller can seem good; the seller can then sell fake or low-quality products to you using fake positive reviews.

4. Low-Quality Products

Some sellers may offer subpar goods that fall short of the standards set by conventional shops. Read product descriptions carefully, look for feedback from other customers, and check the seller’s ratings and reviews to avoid purchasing low-quality goods.

5. Sellers don’t respond to refund requests

Sometimes bad sellers will send fake or defective products of low quality, which you don’t know of before you place the order.

When you receive the order and ask for a refund, the seller will not respond to your requests. Even if you open a dispute, the seller does not respond, and the matter is left unresolved.

Chapter 7: Tips to avoid scams on DHgate and buy safely


1. Check the seller reviews and rating

Checking the reviews and ratings of the seller is one reliable technique to stay away from fraud on DHgate. Buyers can read reviews posted by past customers and evaluate a seller’s total rating on DHgate’s site.

It’s critical to take into account a seller’s overall rating, the number of reviews they have gotten, and the actual content of those reviews while assessing them. A seller with a solid reputation will have a high overall rating, and a large number of positive reviews can increase trust that the seller is reliable.

2. Avoid buying international brand products

You will find many Chinese brand products on DHgate; those are fine to buy. But avoid buying international branded products, especially electronics and gadgets like Apple, Samsung or Microsoft.


These are almost always fake. You can recognize these fake products by seeing the price; the price will be very low. It may seem like a good deal but know that these are fake products.

3. Make use of DHgate’s buyer protection

Buyer protection is one of the most crucial resources offered to customers on DHgate. This initiative aims to safeguard customers from fraud and provide a safe and secure shopping environment.

A variety of important elements are included in DHgate’s buyer protection program, such as payment protection, product quality protection, shipment protection, and dispute resolution.

4. Check if review pictures and product pictures match

When you go through the reviews, see if any customers also posted pictures of the products they received. If they did, then match those pictures to the pictures as shown in the product page.


If they match, then it’s a good product. It’s better to find many matching instances for any product so always look for picture proofs. If it looks fake and defective, then always avoid buying.

5. Activate dispute resolution on DHgate

You can submit a dispute on DHgate’s platform if you have any problems with the seller of the item. Based on the proof offered by both parties, DHgate will mediate the conflict and offer a settlement.

Chapter 8: Are DHgate Reviews Real or Fake?

Under each product, you will find customer reviews, which tell you if the product is worth buying or not. Read on to find whether you can trust these reviews or not.

1. Overall Mixed Reviews

With each product, you will find that there are mixed reviews; some are good or even great, and others are bad. Some customers are very satisfied with the quality, delivery, and specifications of the product while others are not satisfied because they don’t like the product or it’s damaged.

There are more negative reviews than positive ones for some things, such as fake items. You will mostly discover positive reviews for other products, such as those provided by reliable sellers. Consider the following reviews for a beauty item on DHgate as an illustration.

2. Bad Experiences or Legit Reviews?

Sometimes you will find that some customers leave bad reviews on a product that mostly has very good reviews. This might confuse you but it’s mostly because some customers just have a bad experience that is not common otherwise.

This can happen if a good seller makes a mistake, or there is some miscommunication between buyer and seller. It doesn’t mean that the product is bad. Consider the following example with mostly good reviews and only few bad reviews.


For instance, consider a seller who deals in electronics has very good reviews due to his good products, fast delivery and good selling practices; he accidentally records the wrong order for a customer and sends it.

The customer will obviously leave a bad review but it was just a mistake on the seller’s part, which he later fixed by giving refund or exchange.

3. Reviews Reflect on the Sellers, not the Site

Once again, it is essential to mention that DHgate does not equal to the sellers that sell on the site. Bad reviews on a seller’s products mean that the seller doesn’t have high-quality products or has bad selling practices.

On the other hand, good reviews mean the seller is reliable and trusted with good products. DHgate is just the platform on which all these transactions and reviews take place.

4. How to Filter Out Reviews on DHgate

As mentioned earlier, there can be fake reviews, bad experiences, and genuine reviews from customers. So how does one figure out if it’s real or fake? There are no sure methods that will tell you exactly which reviews are fake and which are real. But there are certain tips you can follow as general guidelines.

First of all, never skip over the reviews. If there are too many reviews, pick random pages and read the reviews over there. When going through the reviews, see where the customers are from; more diversity is better.


Also, check for grammar and spelling; good language means real reviews. If many reviews in a line say the exact same thing, they could be fake. Also if the names of the customers don’t make sense, they could be fake as well.

Secondly, check how many reviews there are. If there are hundreds of reviews, most of them are likely real. If there are fewer reviews and they all say the exact same thing and give the same high rating, it could be fake.

Overall, it takes some practice to figure out what is real and what is fake. But if a seller has good credentials, then it’s safe to assume that the reviews are mostly real.

Chapter 9: Frequently Asked Questions About DHgate

1. Is DHgate safe to buy from?

DHgate is a legit site with many products. It is generally safe to buy from but you have to only buy from authentic sellers and use escrow service. Talk to the sellers and check their profiles to make sure they are genuine.

2. How can I purchase something on DHgate?

To make purchases on DHgate, you must create an account and supply payment details. After that, you can go shopping and put stuff in your cart. Before placing your order at the checkout, you must double-check both your mailing address and your payment information.

3. How long do DHgate orders take to ship out?

It can take 3 to 15 working days to deliver, depending on your location. Sometimes, due to Chinese holidays, it may take longer than normal delivery times.

4. What forms of payment does DHgate accept?

In addition to credit cards, bank transfers, and e-wallets like PayPal and Skrill, DHgate now allows other payment options

5. Is DHgate better than AliExpress?

Due to low prices, more variety, better services, and buyer protection, DHgate is better than AliExpress. Aliexpress is mostly B2C whereas DHgate is following a dual-selling model that is B2B as well as B2C.

6. Is DHgate a reliable online retailer?

Sure, DHgate is secure and legitimate to purchase from as long as you perform outstanding quality control and then verify whether your product is infringing. Finding a reliable supplier for your company through DHgate may take weeks or months.


As one of the biggest names in the online sourcing world, DHgate is a legit and reliable site with many benefits like good prices, hundreds of categories, and reliable sellers.

It also has many important features to protect buyers like mediation services, escrow services, and refund policies. With all these factors, it is even better than Alibaba.

As with all similar sites, there is a risk of scams, some of which we have mentioned. If you follow the tips given in this article, you will have a good experience with DHgate. So now that you know everything about DHgate, it is the perfect time to start buying from this site.

Further Read

  1. Best 10 Sites like DHgate in China: Top DHgate Alternatives

  2. Why are products on DHgate so cheap? Your favorite guide about DHgate

  3. How to Check DHgate Reviews and Buy Safely